Privacy Policy

Privacy Policy

Effective Date: 01/01/2025

1. Introduction

Curated Auctins (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you engage with our auction services, purchase curated items, or interact with our website.

By using our website and services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect personal information when you:

• Register or create an account with us
• Participate in auctions (bidding, placing offers)
• Make a purchase
• Contact customer service
• Subscribe to our newsletters or marketing communications

The types of personal information we collect include:

• Personal Identification Information: Name, email address, phone number, billing address, shipping address
• Payment Information: Credit card details, payment history (processed securely through trusted payment processors)
• Auction Activity: Bid history, auction participation
• Trust Account Information: If applicable, information regarding your trust account for handling payments
• Technical Data: IP address, browser type, operating system, and information about how you interact with our website (via cookies or other tracking technologies)

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To process your transactions and complete auctions
• To manage your account and provide customer support
• To send you notifications related to auctions, bids, and items
• To process payments securely via our trusted payment processing systems
• To improve our website and services
• To comply with legal obligations, including tax reporting and fraud prevention

4. How We Share Your Information

We may share your personal information in the following circumstances:

• With Service Providers: We may share data with third-party service providers who assist in processing payments, hosting our website, managing auctions, or delivering items.
• Legal Compliance: We may disclose your information if required to do so by law, or if we believe such action is necessary to comply with legal processes, prevent fraud, or protect our rights or the safety of others.
• With Partners: We may share your information with trusted business partners for marketing or promotional purposes, but only if you have consented to this in advance.

We will not sell, rent, or lease your personal information to third parties.

5. Payment Information and Trust Account

Payments for auction items are processed securely through a trusted third-party payment processor. We do not store your full credit card details on our servers. However, we may store necessary payment information such as transaction records and payment history for purposes of fulfilling orders and complying with financial regulations.

If we hold funds in a trust account on your behalf, your personal information may be stored as part of the transaction process, but we are committed to safeguarding it and only using it in accordance with the terms of this policy.

6. Data Security

We take reasonable measures to protect the security of your personal information, including the use of encryption for payment transactions and secure servers for storing sensitive data. However, please be aware that no security system is entirely foolproof, and we cannot guarantee the absolute security of your information.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These technologies help us improve functionality, analyze usage, and personalize content. You can control the use of cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our site.

8. Your Rights

Depending on your location, you may have certain rights related to your personal data. These may include:

• The right to access the information we hold about you
• The right to correct or update your personal information
• The right to request the deletion of your personal data
• The right to object to or restrict the processing of your data
• The right to withdraw consent for data processing

To exercise these rights, please contact us at [Insert Contact Information].

9. Retention of Personal Data

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Once it is no longer needed, we will securely delete or anonymize your data.

10. International Transfers

If you are located outside of [Your Country], please be aware that your information may be transferred to and stored in servers located in [Insert country or region], which may have different data protection laws. By using our services, you consent to the transfer of your personal information to these locations.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website. The “Effective Date” at the top of this policy will indicate when the most recent changes were made.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Curated Auctions 
Email: mail@curatedauctions.com.au
23 Yarrum Street Earlville
Cairns QLD 4870
Phone: 0474195679

We are committed to addressing any questions or concerns you may have, correcting any inaccuracies in our records, or resolving any issues related to our information handling practices. If you are not satisfied with how we have handled your complaint, you have the right to escalate the matter to the Office of the Australian Information Commissioner (OAIC) for further review and resolution.

Australian Information Commissioner
Email: enquiries@oaic.gov.au
GPO Box 5218
Sydney NSW 2001
Phone: 1300 363 992
Website: www.oaic.gov.au